Before you start: what you need
The listing process is straightforward, but it helps to have three things ready before you begin:
- Your deed or membership certificate. This is the document that proves your legal right to the week. It should show the resort name, your week number, and the unit type. If you can't find it, your resort's managing agent can issue a confirmation letter.
- Your most recent levy statement. This confirms the resort's levy account reference and your current payment status. MangoGroove uses this to cross-reference your ownership details.
- A government-issued ID. South African ID document or passport. This is required for identity verification — a standard requirement for any financial transaction platform.
Step 1: Create your owner account
Go to MangoGroove and select "List your week." You'll create an owner account with your email address. This account is separate from a renter account — if you've browsed resorts as a potential renter, you'll need to create a new account for owner functions.
Your account is where all booking requests, rental income records, and communication with MangoGroove will be managed. It's worth using an email address you check regularly.
Step 2: Deed and identity verification
Upload your deed document and ID through the secure portal. MangoGroove's verification team cross-references your details against the resort's ownership records. This typically takes one to two business days.
Verification is not optional — it's the reason renters trust MangoGroove listings. A listing that hasn't passed verification won't go live. The process protects renters from fraudulent listings and protects you from any legal ambiguity about your right to rent the week.
If your deed is with a managing agent or the resort itself, MangoGroove can contact them directly with your authorisation. This is common and causes no meaningful delay.
Step 3: Setting your price
Once verified, you'll be guided through the listing form. This includes the unit details (size, amenities, access), the specific week number and dates, and your asking price.
MangoGroove provides a pricing guide based on comparable weeks at your resort and in your region. You're not obligated to use the suggested price — you can set your own — but the guide reflects genuine market data on what renters will pay for your week type and season.
A note on pricing: slightly below the comparable market rate generally means faster booking. Slightly above means more income if you're prepared to wait. For most owners, a fast clean rental is preferable to holding out for an extra R500.
Step 4: Receiving and accepting booking requests
Once your listing is live, qualified renters can submit booking requests. You'll receive a notification for each request, with the renter's verified details. You have 48 hours to accept or decline.
Most owners accept the first qualified request. Declining a request doesn't automatically re-list the week — you'll be prompted to confirm whether you want the week to remain active or need more time.
Step 5: Check-in and payout
Once a booking is confirmed, MangoGroove notifies the resort of the authorised guest. The renter receives their booking certificate. On the renter's check-in date, MangoGroove releases the escrowed payment — minus the platform fee — to your registered bank account. Standard transfer times apply (typically 1 to 3 business days).
You don't need to do anything at this stage. The resort handles check-in. You receive payment. That's the process.
